As of 14 September 2020
Sydney MCS is continuously monitoring the changing COVID-19 situation. The needs of our clients are at the heart of how we operate, therefore our priority is to ensure safety and continuity of service at all times. Our staff are currently working from the office, and we will continue to provide current information in various languages related to COVID-19.
- We are delivering our services to the community, including our Settlement clients via phone, email and in person with screening questions.
- Booking an appointment is highly recommended.
- English Conversation Groups have resumed in-person with social distancing.
- Employment Support is continuing strong using Zoom and in-person.
- We have also resumed information sessions and workshops in English and other languages.
Aged Care, Disability and CVS (Community Visitors Scheme)
- Home Care – In person care worker meetings have resumed (with social distancing), and care workers are able to safely enter the office. Care workers are continuing to practice strict measures such as infection control, PPE and screening processes, and client visits at home or in our office are by appointment only. RN (Registered Nurse) reviews are being implemented more vigilantly, these RN services are being offered to our brokerage partners — increasing our service offering and quality of care to our clients.
- Social Support Groups – Group numbers remain limited to seven clients and three staff members (10 total), in order to safely practice social distancing. The Covid 19 Emergency Support Program has now launched in five languages (Polish, Spanish, Arabic, Mandarin and Cantonese) with client visits in addition to phone calls to provide further support when groups are not possible.
- Community Visitors Scheme – We have increased visits (to clients) to cater for COVID-19 requirements, as some Aged Care facilities have started to ease their visitor restrictions. Virtual visits are also being offered in lieu of restrictions. Additionally, Influenza vaccinations are now mandatory for all volunteers and staff who are entering residential facilities.
- NDIS – Support coordination and case management are continuing strong with regular check-ins with clients in person and via phone and email. Care workers are practicing strict measures in their interactions and visits. Support to our participants continues with safety measures in place. We now have a Psychosocial Coach on board to support clients’ emotional wellbeing or act as a mentor to help achieve their goals, new skills and empower independence.
- Our Facebook and Website are updated regularly with live information sessions, language materials, free resources, and service updates to help support you during these changing times. We hope you and your loved ones continue to stay well!
- NSW Health COVID-19 Resources (fact sheets, posters in multiple languages and Aboriginal community resources)
- Department of Health Translated resources
- Victoria State Government Translated resources (extensive languages)
- SBS Radio in various languages covering COVID-19 topics (63 languages)
- Coronavirus Explained in Your Language (videos in 32 languages)
- JNC Coronavirus Support – Community Support from The Junction Neighbourhood Centre
- Access Easy English Resources – Simple English with graphics explaining the Coronavirus and changing rules
- NDIS Coronavirus Fact sheets in Accessible Easy Read English and four other languages
- Legal Aid NSW – Free Legal help during COVID-19
- NSW Residential Tenancy – Residential renting during COVID-19
- JobKeeper Payment Jobkeeper Payment information during COVID-19
- JobSeeker Payment Jobseeker Payment information during COVID-19
The newly arrived residents waiting period for JobSeeker Payment, Youth Allowance, Austudy, Parenting Payment Single and Partnered, Farm Household Allowance and Special Benefit is waived from 25 March 2020. This is due to coronavirus (COVID-19)
- Family Continuity Plan Relationships Australia NSW
- Looking after your Mental Health during Coronavirus Beyond Blue
- Helping Young People cope with stress related to Covid-19 headspace
- Wellbeing tips, strategies and support Lifeline
- Dedicated webpage and phone counselling Kids Helpline
- Multilingual information about mental health Embrace Mental Health
If you or someone you know is impacted by family or domestic violence, call 1800RESPECT on 1800 737 732 or visit 1800RESPECT.org.au. In an emergency, call 000.
Women from migrant and refugee backgrounds who are experiencing family or domestic violence can contact inTouch, the Multicultural Centre Against Family Violence on 1800 755 988 or visit intouch.org.au.
- Free English Learning Resources for Adults
- Free Primary School aged Courses, Activities, Games (Scholastic Australia)
- International Children’s Digital Library
- Free printable worksheets for children’s learning
- NSW Government Department of Education Resources – learning from home resources