COVID-19 Service Update

COVID 19 Sydney MCS response

As of 14 September 2020

Sydney MCS is continuously monitoring the changing COVID-19 situation.  The needs of our clients are at the heart of how we operate, therefore our priority is to ensure safety and continuity of service at all times.  Our staff are currently working from the office, and we will continue to provide current information in various languages related to COVID-19.

Settlement Services

  • We are delivering our services to the community, including our Settlement clients via phone, email and in person with screening questions.
  • Booking an appointment is highly recommended. 
  • English Conversation Groups have resumed in-person with social distancing.
  • Employment Support  is continuing strong using Zoom and in-person.
  • We have also resumed information sessions and workshops in English and other languages.

Aged Care, Disability and CVS (Community Visitors Scheme)

  • Home Care – In person care worker meetings have resumed (with social distancing), and care workers are able to safely enter the office. Care workers are continuing to practice strict measures such as infection control, PPE and screening processes, and client visits at home or in our office are by appointment only. RN (Registered Nurse) reviews are being implemented more vigilantly, these RN services are being offered to our brokerage partners — increasing our service offering and quality of care to our clients.
  • Social Support Groups – Group numbers remain limited to seven clients and three staff members (10 total), in order to safely practice  social distancing. The Covid 19 Emergency Support Program has now launched  in five languages (Polish, Spanish, Arabic, Mandarin and Cantonese) with client visits in addition to phone calls to provide further support when groups are not possible.
  • Community Visitors Scheme – We have increased visits (to clients) to cater for COVID-19 requirements, as some Aged Care facilities have started to ease their visitor restrictions. Virtual visits are also being offered in lieu of restrictions. Additionally, Influenza vaccinations are now mandatory for all volunteers and staff  who are entering residential facilities.
  • NDIS – Support coordination and case management are continuing strong with regular check-ins with clients in person and via phone and email. Care workers are practicing strict measures in their interactions and visits. Support to our participants continues with safety measures in place. We now have a Psychosocial Coach on board to support clients’ emotional wellbeing  or act as a   mentor to help achieve their goals, new skills  and empower  independence.
  • Our Facebook and Website are updated regularly with live information sessions, language materials, free resources, and service updates to help support you during these changing times. We hope you and your loved ones continue to stay well!
  • Legal Aid NSW – Free Legal help during COVID-19
  • NSW Residential Tenancy – Residential renting during COVID-19
  • JobKeeper Payment Jobkeeper Payment information during COVID-19
  • JobSeeker Payment Jobseeker Payment information during COVID-19

    The newly arrived residents waiting period for JobSeeker Payment, Youth Allowance, Austudy, Parenting Payment Single and Partnered, Farm Household Allowance and Special Benefit is waived from 25 March 2020. This is due to coronavirus (COVID-19)

If you or someone you know is impacted by family or domestic violence, call 1800RESPECT on 1800 737 732 or visit In an emergency, call 000.

Women from migrant and refugee backgrounds who are experiencing family or domestic violence can contact inTouch, the Multicultural Centre Against Family Violence on 1800 755 988 or visit