Home > Services > Inclusion > Financial Assistance

Tax Help

Tax Help is a community based program which contributes to community confidence in the tax system. The program aims to provide assistance and education to low income and disadvantaged people in genuine need of assistance or help. This service, now in its 23rd year of operation, is delivered by a network of 1200 volunteers in over 800 centres nationally. In 2010, over 58000 people nationally were assisted; including people from non-English speaking and Indigenous backgrounds, those with disabilities and young people lodging a return for the first time.

Volunteers trained by the Tax Office are available at Sydney MCS to help low income earners ($50,000 year or less) to prepare their tax returns.

To make an appointment please contact the Sydney MCS office. 

To find out if you’re eligible ring 13 28 61.

If you need more information about the Program, access the Australian Taxation Office (ATO) website.

Emergency Relief

What is the Emergency Relief Program?

This is a program which assists people in financial crisis to deal with their immediate situation in a way that maintains the dignity of the individual and encourages self reliance. Special emphasis is given to financially supporting newly arrived migrants and refugees.

Who is eligible?

CALD residents in the Botany Bay, Randwick, City of Sydney, Waverley and Woollahra Local Government Areas are able to request an appointment for Emergency Relief. 
Actual eligibility is deemed through a financial assessment which is conducted by a caseworker. The financial assessment takes into account proof of income, centrelink benefits, rental expenses, outstanding bills and accrued debt, medical costs and other relevant factors. 
It is important to note that not everyone who is financially assessed will qualify for assistance.

How do I access this service?

In order to access our Emergency Relief program you need to contact Sydney MCS and make an appointment.

Material Assistance Program

EAPA Voucher


What is an EAPA Vouchers?


Funded by the NSW Department of Energy, Utilities and Sustainability, EAPA crisis vouchers are designed to assist people who are financially disadvantaged and are having difficulty paying their home gas and/or electricity bill because of crisis. It is not intended as ongoing income support.


Who is eligible?

CALD residents in the Botany Bay, Randwick, City of Sydney, Waverley and Woollahra Local Government Areas who are currently on a Centrelink pension. 
Vouchers can only be distributed to bills that are over $100.00 and to accounts that have not previously used vouchers for six months. 
Accounts that have had EAPA vouchers issued within six months will NOT be eligible.

How do I get an EAPA vouchers?

Please ring the Centre on 9663 3922 to confirm we have vouchers in stock (SMCS only has limited numbers) and to set an appointment.
 The appointment is compulsory. No vouchers will be given without appointment. At your appointment please bring the original bill, your pension/health care card and a Centrelink Statement of Income into the Centre for an assessment.
 It is important to note that not everyone who requests EAPA vouchers will qualify for assistance.

PAS Vouchers

What are PAS Vouchers?

Supplied by Sydney Water, these are vouchers are designed to assist people who are financially disadvantaged and are having difficulty paying their home water bill because of crisis. It is not intended as ongoing income support.

Who is eligible?

CALD residents in the Botany Bay, Randwick, City of Sydney, Waverley and Woollahra Local Government Areas who are currently on a Centrelink pension.

How do I get PAS vouchers?


Please ring the Centre on 9663 3922 to confirm we have vouchers in stock (SMCS only has limited numbers) and to set an appointment.
 The appointment is compulsory. No vouchers will be given without appointment.
 At your appointment please bring the original bill, your pension/health care card and a Centrelink Statement of Income into the Centre for an assessment.
 It is important to note that not everyone who requests PAS vouchers will qualify for assistance.

العربية简体中文EnglishFrançaisहिन्दीEspañol