OUR SERVICES
Aged Care
We specialise in aged care services for people from CALD backgrounds. Here at Sydney MCS we specialise in the provision of aged care services for people from Culturally and Linguistically Diverse backgrounds (CALD). We recognise and value that people from CALD backgrounds have their own unique needs when it comes to in-home personal care.
CALD Way of Care
CALD way of care helps to build your loved one independence. It’s all about maintaining and improving our clients health whilst in the comfort of their own home.
Experienced and culturally focused
Over 20 years of dedicated in-home care specifically targeted to your cultural and linguistic uniqueness. Because our Care Workers come from a CALD background themselves, they know exactly what is important when it comes to looking after you.
Specialist approach and range of services
We provide dedicated and passionate Care Workers with the relevant education and work experience in your language. Our services include clinical care, personal and domestic care and we pride ourselves in supporting people living with dementia.
Flexible solutions
We offer Government subsidised and private programs, allowing you to pick and choose as your care needs change. Our Aged Care Services include Multicultural Home Care packages, Multilingual Home Care and Centre Based Day Care giving you access to clinical nursing, personal care, domestic assistance and social support.
Not for profit and specialist industry
Not for profit and specialist industry leader Rosa Loria founded Sydney MCS with a passion to make a difference by providing people from CALD backgrounds the opportunity to keep living at home with specialist care. We are a 100% not for profit organisation, making a difference in your community.
Prompt care
We are committed to provide Care Workers within a reasonable time frame to ensure you are well looked after and taken care of. We focus on South East and Inner West Sydney region, but serve broader Sydney as well.
Security of high quality service
Our delivery of care is continually monitored and improved and we are currently in the process of getting ISO certified.
Our programs and services
There are a variety of packages through which we deliver the services outlined above. You can explore these here:
REFERRAL
If you would like to refer yourself or a client to this program, please click below for the referral form
Settlement Services
Sydney MCS assists newly humanitarian entrants, other eligible permanent migrants and their communities to address their settlement needs through our Settlement Engagement and Transition Support (SETS) Program.
SETTLEMENT ENGAGEMENT AND TRANSITION SUPPORT (SETS) PROGRAM
Sydney MCS assists newly humanitarian entrants, other eligible permanent migrants and their communities to address their settlement needs through our Settlement Engagement and Transition Support (SETS) Program.
Services and Support
Our program tailors SETS services to client issues. These issues may vary and change across locations, cohorts and during each client’s settlement journey.
Our SETS program provides clients with:
- one-on-one casework
- settlement-related information sessions
- training workshops to build skills and knowledge
- employment readiness and support
- English classes
- Citizenship test preparation classes
- social support
- referrals to mainstream or relevant services (education, employment, social support, etc.)
- advocacy
Residences in these Local Government Areas in Sydney can access our services:
- Eastern Suburbs
- City and Inner South
- Inner West
- Chatswood – Lane Cove
- North Sydney – Mosman
- Ryde – Hunters Hill
- Hornsby
- Northern Beaches
Program Eligibility
SETS is a flexible and needs-based program, delivered to eligible clients or groups who are holding the eligible visa subclasses in Australia.
- people who first arrived in Australia less than 5 years ago
- people requiring urgent help. This includes those with emergency health and wellbeing issues and/or issues with family or domestic violence
- individuals who need one-off or short-term support with a significant life change or event
- dependents, often women, who have otherwise prioritised the needs of their family and delayed their own use of settlement services
- individuals with prolonged issues of low literacy and English language proficiency
- individuals with critical settlement needs where there are no other available settlement or mainstream services that they can get to support their needs
- older migrants or individuals who arrived at a young age and have been in Australia for over 5 years and develop issues as they grow older
- new and emerging ethno-specific communities, community leaders and emerging community representatives
- new and emerging ethno-specific organisations with limited corporate capacity.
SMCS offers free and confidential support. Please call us on 02 9663 3922 or email us at info@sydneymcs.org.au to find out more.
Download the SETS brochure here:
Inclusion
Through community development strategies, SMCS seeks to empower individuals and communities to actively participate in Australian society.
SMCS is actively involved in projects and networks with other organisations which seek to relieve suffering and distress among CALD communities, particularly refugees. As part of this process, the Centre facilitates information sessions, workshops, research and consultations with the aim of supporting CALD communities and promoting empowerment.
Social support group activities
Various ethnic-specific groups meet regularly at Sydney Multicultural Community Services during and also outside business hours, seven days a week. The aim of these groups is to empower and enhance the self-esteem of clients.
These groups provide a strong social network and a significant level of support for participants. Many rely on the group meetings to be able to discuss, interchange and feel an echo of their needs and ideas. SMCS supports these groups by providing information, services and access to the groups. The Centre also encourages these groups to become self-sufficient.
Group activities include:
- Information sessions
- Social activities
- Cultural activities, including dancing and music
- Ethnic-specific community activities and meetings
***Space at the Centre is limited but we try to accommodate as many groups as possible.
Information sessions and workshops
Sydney Multicultural Community Services is always actively connecting with the community and providing opportunities to disseminate information, advice and facilitate community consultation. SMCS frequently organises information sessions and community workshops covering a wide range of topics relevant to the community. Session topics can include:
- Health issues
- Legal matters
- Immigration
- Centrelink benefits
- Domestic violence
- Carer Support
- Parenting support
- Housing
- Women-specific issues
- Youth
- Income support and financial management
Please contact the Sydney MCS office if you have a topic that you are interested in learning more about.
Our inclusion programs
Click below to explore our inclusion programs under the ‘Other Programs’ section.
Disability
Sydney MCS is a NDIS registered service provider from 1st July 2017. As part of NDIS, we take a ‘lifetime approach’ to support all Australians who have a loved one with a disability and ensure you get peace of mind in receiving relevant care and support.
SOCIAL SUPPORT GROUPS
The program presents participants with an opportunity to meet new people, make new friends and get involved in great social activities at our centre. Our activities are designed to support participants’ physical and psychological wellbeing.
About the program
The Social Support Groups Program is funded by the Department of Health through the Commonwealth Home Support Program (CHSP).
The program presents participants with an opportunity to meet new people, make new friends and get involved in great social activities at our centre. Our activities are designed to support participants’ physical and psychological wellbeing.
This program can also offer carers a much-needed break (respite) from their caring role.
Please contact the Sydney MCS office if you have a topic that you are interested in learning more about.
Our Services
Our Social Support Groups offer recreational and social activities program for frail older people and people with dementia from culturally and linguistically diverse backgrounds.
- Transport; pick up and drop off to the Daceyville centre with bilingual assistance.
- Culturally appropriate hot lunch, morning, and afternoon tea.
- Monthly outings to places of interest.
- Companionship.
- Planned activities, fun and laughter.
- Educational and informal workshops.
- Therapeutic and recreational programs.
Multicultural groups
SMCS runs a diverse range of groups with weekly activities reflecting language and cultural specificities including: Chinese Group, Maltese Group, Polish Group, Italian Group, Arabic Group, Spanish Group, Frail aged & early onset Dementia Groups.
Activities may take the form of:
- Group-based activities held in or from a facility/centre (e.g. pre-set or individually tailored activities promoting physical activity, cognitive stimulation, and emotional wellbeing)
- Group excursions conducted by centre staff but held away from the centre.
- Services include sufficient sustenance and associated transport and some personal assistance involved in attendance at the centre.
Eligibility
The service is funded for frail older people aged 65 years and over (or 50 years and over for Aboriginal and Torres Strait Islander people) in the Local Government Area of Bayside, Randwick, Waverly, Woollahra, and City of Sydney.
Our Social Support program is available for people who have been assessed by the Australian Government ‘My Aged Care’
Telephone: 1800 200 422
Website: www.myagedcare.gov.au
Wellness & reablement
To increase client choice and self-determination, SMCS staff work in partnership with clients rather than as experts, building on people’s strengths and increasing their ability to do things for themselves.
SMCS services are built on the following principles:
- Person-centred and consumer-directed
- Client is viewed as a citizen, not a service user
- Support of positive relationships with family and friends
- Supporting the well-being of a person who has a caring role
- Early intervention and prevention
- Strengths-based assessments
- Building capacity and resilience
- Goal orientated care planning
- “Doing with” rather than “Doing for”
The Enabling approach builds on the interests, skills, history, and culture of each person. It allows the client to be “the boss” and focuses its strategies on increasing people’s physical and mental wellbeing.
Staff will recognise that people can communicate their choices, likes and dislikes in many ways, including verbal communication, withdrawal, acting out, engagement and disengagement, aggression, excitement, despondency, and joyfulness.
Learn more
Download the Social support group brochure below to learn more.
Centre-Based Respite Care
This is a multicultural centre-based respite care program. Morning tea and food will be provided. Attendees can expect a fun packed day of socialising and participating in activities. Those who are over the age of 65 and already registered with My Aged Care are eligible.
Program Overview
Funded under the Commonwealth Home Support Programme (CHSP), the Sydney MCS Centre-Based Respite Program is dedicated to offering seniors from culturally and linguistically diverse (CALD) backgrounds the opportunity to engage in group activities, socialise, and enjoy quality time together. The program aims to enhance participants’ physical, social, and emotional well-being while providing valuable respite for their carers.
Program Details
Location and Schedule: Our multicultural groups convene every Wednesday and Friday in Chatswood. The program offers a variety of enjoyable activities and includes free lunch and morning/afternoon tea for seniors aged 65 and over from the Northern Sydney area.
REFERRAL
If you would like to refer yourself or a client to this program, please click below for the referral form
Multicultural Generalist Casework Support Services
Case workers at Sydney MCS will be providing much needed support to migrants who aren’t eligible to access certain services and to assist all in our community including youth, seniors and families to improve well-being and their quality of life.
The service provisions will include but not limited to:
- Providing information and referral services
- Advocacy for Housing NSW applications
- Resolving Centrelink issues, documentary supports such as filling forms (where permitted)
- Assisting in resolving issues arising from clients being over charged with energy bills
- Accompany vulnerable clients including single mother and victims of domestic violence
- Attend local courts, liaise with Legal Aid NSW organise Interpreting Services
- Assisting clients to register with My Aged Care, requesting for assessment and support
- Assisting clients to apply for No Interest Loan
