OUR PROGRAMS

CALD Way of Care

Does your elderly family member or loved one wish to keep living at home, but you’re worried about their wellbeing?

About the program

The Multicultural Home Care Packages (MHCPs) are funded by the Australian Governments Department of Social Services (DSS). It consists of home-based care provided by a bilingual care worker to meet the care needs of culturally and linguistically diverse (CALD) frail aged people. Our diverse services cater to a wide range of needs, with the primary aim to assist clients to meet health and wellbeing goals while
living independently at home. Our services aim to reduce isolation experienced by many frail aged CALD residents. Clients are also involved with the development of an individualized care plan in conjunction with the MHCPs Team Leader, taking into consideration current needs, preferences and support. The care plan is flexible and can be altered at any time to suit the changing needs of the client.

Our Packages

Our packages help people in leading a happy, healthy and independently life at home.

Perhaps it’s your Mother who is happy at home but needs someone to take her to do the grocery shopping. Or maybe your Father could use some help with light housework and home maintenance. This is the kind of thing we can help with:

We speak your language

Our high quality care services can be offered in English, though we also specialise in care that is tailored to any culture and delivered in any language. Arabic, Spanish and Chinese are just some of the many languages we speak. Please contact us to discuss your language needs. Our unique CALD way of care makes all the difference when it comes to assist you or a loved one to maintain an independent lifestyle in the comfort of your own home and within your community.

Where we work?

We know Sydney through and through – it’s been our home for more than 40 years. We work with communities and individuals in Sydney’s Inner West, Eastern Suburbs and South-East. If your loved one is in this area too, we’d love to hear from you.

Why choose us?

SMCS has 40 years of experience
While Multilingual Home Care is just launching, our organisation has been around since 1981. That’s more than 30 years spent understanding the many cultures and languages of our neighbours, and working to serve the diverse needs of multicultural communities.

SMCS care workers love what they do
When someone loves what they do, it shows. Our care workers will treat your loved one as a member of the family because they want to – it’s what they do. Our team is qualified in aged care and experienced in providing the only kind of service that your loved one deserve the best. It is our specialty to provide dedicated and passionate personnel in many languages. Our care workers are from a CALD background themselves which makes all the difference when looking after someone. They are culturally sensitive and understand your background whilst they hold the relevant qualifications and work experience.

Additional home care

Often government funded Home Care packages are limited in either their availability, due to a strict monthly budget or long waiting lists. Also for various reasons some seniors in need for help are not eligible for packaged care. This is why we offer our full range of services directly to private fee paying clients.

It could be that your beloved mother only needs assistance in getting to de GP or to do her groceries. But it could also be more complex and your frail family member needs help with a range of tasks such as grooming, showering, light housework and home maintenance.

Sydney MCS offers additional hours to top up an existing Home Care package. Alternatively, we can also assist private fee paying clients with services whilst they are on a waiting list for packaged care or for the sole reason that they prefer to have a care worker speaking their language.

Our services differ from other Aged Care providers’ as we deliver all our services based on the cultural and linguistic needs of our clients with our unique CALD way of care.

Contributions

In addition to the government subsidy, you may be required to contribute towards the cost of your care based on your affordability. Your financial capacity to contribute will be assessed by the Australian Government through Department of Human Services. Together with one of our Home Care Coordinators we will establish a customised care plan, which reflects your personal needs and care preferences. Based on this plan you will be provided with a quotation before we start delivering any services.

Please click here to download our price list.

Learn more

Download the MHCP brochure below to learn more.

REFERRAL

If you would like to refer yourself or a client to this program, please click below for the referral form

About the program

Our brokered Services are designed to meet the growing demand from other aged care service providers to deliver linguistically and culturally appropriate care for their CALD clients.

Sydney MCS provides bilingual and bicultural care workers to your organisation so your clients get the in-home care and support they need to remain living independently at home and enhancing the quality of their life in the context of their language and cultural background. When you choose to work with Sydney MCS you will profit from our unique CALD way of care  Our care workers have the relevant education in Aged and Community Care and extensive work experience in the field. They will treat your clients as if they were our own because they simply love what they do.

living independently at home. Our services aim to reduce isolation experienced by many frail aged CALD residents. Clients are also involved with the development of an individualized care plan in conjunction with the MHCPs Team Leader, taking into consideration current needs, preferences and support. The care plan is flexible and can be altered at any time to suit the changing needs of the client.

Aged care support services

Depending on your client’s circumstances and preferences we provide a wide range of Aged Care Support Services in several languages, addressing the cultural uniqueness of your clients:

Depending your organisation’s need and capacity Sydney MCS can also deliver short or long term case management for your CALD clients. We are able to develop culturally appropriate care plans, conduct risk assessments in the client’s home and undertake home visits on your behalf.

All our brokered services are flexible and can be delivered across Sydney metropolitan area. Weather you need a care worker to fill in on short notice or long term, we are here to support you and your clients.

Our goal is to enhance the quality of life of people from culturally and linguistically diverse backgrounds and we do that by providing exceptional service regardless of who the Home Care Package provider is.

To enquire about our care workers or obtain further information please contact our Home Care Coordinator on 02 9663 3922.

Learn more

Download the brokered services brochure below to learn more.

REFERRAL

If you would like to refer yourself or a client to this program, please click below for the referral form

Sydney MCS recruits, trains and supports volunteers to visit a resident either in an aged care facility or at home.

About the program

Social isolation is a big issue in the ageing community, but even bigger for seniors from a cultural and linguistic diverse background. For various reasons frail elderly withdraw from their local community and have minimal or no interaction with people. The CALD Community Visitors Scheme is an Australian Government funded program that identifies isolated seniors living in their own home or an aged care facility.

Regular visits by one of our volunteers speaking the language of the elderly person ensure that they are not marginalised and are socially included in the community. The aim of the program is to support seniors to establish and maintain links with the wider community, to increase socialisation, reduce isolation and provide companionship in a culturally and linguistically appropriate manner.

Activities

A community visitor will regularly visit the person they are matched with – at least once a fortnight. The visitor and the resident may read, chat, do crosswords, reminisce or listen to music, watch TV together or go for a walk.

Community Visitors Scheme volunteers contribute to the social and cultural well-being of clients through regular visits, establishing and maintaining long term friendships.

Eligibility

Seniors from a culturally and linguistically diverse background residing in the South East and Inner West Sydney region, who are either living in their own home or in an aged care facility and who are lonely or socially isolated. This can also include residents who have few visits from family or friends or have communication or mobility issues.

Getting involved as a volunteer

Sydney MCS welcomes volunteers to participate in this program. If you are bilingual and interested in making a big difference in a senior’s life please click here for further information or call the CVS Coordinator to arrange a meetup.

For more information or if you know anyone who would benefit from a volunteer visitor please contact our CVS Coordinator on (02) 9663 3922.

Learn more

Download the CALD community visitors scheme brochure below to learn more.

REFERRAL

Anyone can make a referral to the CALD Community Visitors Scheme. If you know someone who is living at home whose quality of life would be enriched by friendly visits, please contact our Community Visitors Scheme Coordinator. If the person is residing in an aged care facility – please speak to the residential home’s management team about this program. The residential management team should identify people who may benefit from a visitor and refer them to Sydney MCS. Once contacted, we endeavor to match residents with a visitor who speaks their language and understands their culture.

To make a referral please  click the button below to go to the referral form.

SETTLEMENT ENGAGEMENT AND TRANSITION SUPPORT (SETS) PROGRAM

Sydney MCS assists newly arrived migrants, humanitarian entrants and refugees with settling into their new country through our Settlement Engagement and Transition Support (SETS) Program. The SETS Program is funded by the Commonwealth Department of Social Services (DSS). The program provides settlement services to assist refugees and humanitarian entrants during the first five years of arrival in Australia.

Free services for migrants and refugees

Refugees and migrants who have arrived in Australia within five years and who reside in the following Local Government Areas can access our services for free

  • Willoughby
  • Lane Cove
  • North Sydney
  • Mosman
  • Marrickville
  • Leichhardt
  • South Sydney
  • Randwick
  • Botany Bay
  • City of Sydney
  • Waverley
  • Woollahra

The service aims to identify the knowledge, skills and talent of the participants in order to address their settlement needs and connect them with learning opportunities, employment, community and support groups.
Our case workers have access to free interpreting services, therefore case work is available in all the major languages. Available in our Daceyville and North Sydney Offices.

SETS Client Services

Casework
Our bilingual case workers work with you towards empowering you to live independently in Australia. We provide settlement related information, advice, advocacy or referral services like Centrelink, utility companies, housing support, etc.

Education and Training
We have a key role to help you acquire skills in the English language, plan an education pathway and build employment readiness with services complementing other settlement and mainstream services. Information Sessions and workshops in different languages are available throughout the year, covering a range of topics to help you navigate life in Australia. View our past online webinars here. Moreover, friendly sessions are provided free of our charge by native speaking teachers. Available in Daceyville and North Sydney, more details here: Free English Conversation Sessions.

Employment Support
Free employment support by a HR professional, who will guide and mentor you through your job search, resume writing and interview practice.  Available in North Sydney and via email and phone, more details here: Free Employment Support.

SETS Community Capacity Building

Support Groups
Our support groups help you establish social connections and interact with others. We have sessions focused on young people, women and specific ethnic groups.

Capacity Building
At SMCS we support groups, new and emerging organisations to collectively increase the social participation, economic and personal well-being of community members.

Community Development
Projects that aim to support and empower  community groups. This can involve working in partnership with community members and other service providers to facilitate information sessions, workshops, training & up skilling programs and community linkages.

Who can access SETS?

  • 18 – 30 year olds
  • those who have lived in Australia for five years or less
  • humanitarian entrants
  • family stream migrants with low levels of English
  • dependants of skilled migrants in rural and regional areas with low levels of English
  • selected temporary residents (Prospective Marriage and Provisional Partner visa holders and their dependants) in rural and regional areas with low English, and
  • newly arrived communities which require assistance to develop their capacity to organise, plan and advocate for services to meet their own needs and which are still receiving significant numbers of new arrivals

SETS program benefits

  • low to medium intensity case work
  • group workshops
  • information and referral
  • practical support

SMCS offers free and confidential support. Please call us on 02 9663 3922 or email us at settlement1@sydneymcs.org.au or settlement2@sydneymcs.org.au to find out more

Download the SETS brochure here:

Case workers at Sydney MCS will be providing much needed support to migrants who aren’t eligible to access certain services and to assist all in our community including youth, seniors and families to improve well-being and their quality of life.

The service provisions will include but not limited to:

  • Providing information and referral services
  • Advocacy for Housing NSW applications
  • Resolving Centrelink issues, documentary supports such as filling forms (where permitted)
  • Assisting in resolving issues arising from clients being over charged with energy bills
  • Accompany vulnerable clients including single mother and victims of domestic violence
  • Attend local courts, liaise with Legal Aid NSW organise Interpreting Services

Sydney Multicultural Community Services offers a number of other services, explore them below.

SMCS believes that English is an integral part of the settlement process in Australia. We provide English Conversation Groups which are led by volunteers.

All students must contact the centre in order to enrol. SMCS has limited places available for students wanting to take part in our groups and so in order to accommodate as many students as possible certain criteria need to be in place.

These are as follows:

English Conversation Groups

  • All are welcome to attend (pending availability) in order to learn basic conversational English.
  • Students must register at the SMCS Front Desk in order to attend.
  • If there are no available places students can register on a waiting list at the SMCS Front Desk and they will be notified when a place becomes available.
  • Students need to contact SMCS if they are unable to attend a session.
  • If a student fails to attend three times in a row and also fails to notify SMCS then the student will lose their place in the group. If they wish to rejoin the class they will need to register on a waiting list and wait until another vacancy is available.

Social Support Group Activities

Various ethnic-specific groups meet regularly at Sydney Multicultural Community Services during and also outside business hours, seven days a week. The aim of these groups is to empower and enhance the self-esteem of clients.

These groups provide a strong social network and a significant level of support for participants. Many rely on the group meetings to be able to discuss, interchange and feel an echo of their needs and ideas. SMCS supports these groups by providing information, services and access to the groups. The Centre also encourages these groups to become self-sufficient.

Group Activities Include:
• Information sessions
• Social activities
• Cultural activities, including dancing and music
• Ethnic-specific community activities and meetings

***Space at the Centre is limited but we try to accommodate as many groups as possible.

For more information, please call our reception on 02 9663 3922 or email info@sydneymcs.org.au

Sydney Multicultural Community Services is always actively connecting with the community and providing opportunities to disseminate information, advice and facilitate community consultation. SMCS frequently organises information sessions and community workshops covering a wide range of topics relevant to the community. Session topics can include:

• Health issues
• Legal matters
• Immigration
• Centrelink benefits
• Domestic violence
• Carer Support
• Parenting support
• Housing
• Women-specific issues
• Youth
• Income support and financial management

Please contact the Sydney MCS office if you have a topic that you are interested in learning more about.

Funded by the NSW Department of Planning, Industry and Environment, EAPA crisis vouchers are designed to assist people who are financially disadvantaged and are having difficulty paying their home gas and/or electricity bill because of crisis. It is not intended as ongoing income support.

Who is eligible?

Residents in the Botany Bay, Randwick, City of Sydney, Waverley and Woollahra Local Government Areas who are experiencing short term financial hardship. Vouchers can only be distributed to bills that are over $50.

How do I get an EAPA voucher?

Please ring the Centre on 9663 3922 to confirm we have vouchers in stock. The supply of EAPA vouchers is limited and must be based on assessment of each individual client and each emergency or crisis situation. The appointment is compulsory. No vouchers will be given without an appointment. At your appointment, please bring the original bill, your pension/health care card, a Centrelink Statement of Income and evidence of crisis into the Centre for an assessment. It is important to note that not everyone who requests EAPA vouchers will qualify for assistance.

Oz Harvest Food Rescue

Oz Harvest generously delivers food to SMCS Daceyville office every Friday for our most clients to receive a food donation. All clients must be assessed to determine eligibility and are reassessed by our caseworker periodically to ensure the most needy clients assistance.

In order to access our Emergency Relief program you need to contact Sydney MCS and make an appointment.

Tax Help is a community-based program which contributes to community confidence in the tax system. The program aims to provide assistance and education to low income and disadvantaged people in genuine need of assistance or help. This service, now in its 24th year of operation, is delivered by a network of 1200 volunteers in over 800 centres nationally. In 2010, over 58000 people nationally were assisted; including people from non-English speaking and Indigenous backgrounds, those with disabilities and young people lodging a return for the first time.

Volunteers trained by the Tax Office are available at Sydney MCS to help low income earners ($60,000 year or less) to prepare their tax returns. Our tax help is usually operates between July and October.

To make an appointment please contact the Sydney MCS office.

To find out if you’re eligible ring 13 28 61.
If you need more information about the Program, access the Australian Taxation Office (ATO) website.

What is a PAS voucher?
Supplied by Sydney Water, these vouchers are designed to assist people who are financially disadvantaged and are having difficulty paying their home water bill because of crisis. It is not intended as ongoing income support.

Who is eligible?
Residents in the Botany Bay, Randwick, City of Sydney, Waverley and Woollahra Local Government Areas who are currently on a Centrelink pension.

How do I get PAS voucher?
Please ring the Centre on 9663 3922 to book an appointment. An appointment is compulsory. No vouchers will be given without an appointment.

At your appointment, please bring the original bill, your pension/health care card and a Centrelink Statement of Income into the Centre for an assessment. It is important to note that not everyone who requests PAS vouchers will qualify for assistance. Please visit Sydney Water website for more information

The Australian citizenship test is designed to assess whether you have an adequate knowledge of Australia and the responsibilities and privileges of citizenship. The citizenship test is also designed to assess whether you have a basic knowledge of the English language. The citizenship test is a computer based multiple choice test in English and consists of 20 questions drawn at random from a pool of questions. To pass the test, you must answer 75 per cent correctly. By passing the citizenship test, you will have shown that you understand the commitment you are making by taking the Australian Citizenship Pledge. Practice for the test by clicking the link below:

 

Go To Test

Come along and receive free help with your homework or assessments, for ages 6-18.

Tuesdays from 3:30-5pm.
No registration required.

3 General Bridges Crescent, Daceyville.

For more details, contact Basudha
Ph: 02 9663 3922; Email: ssp1@sydneymcs.org.au

STARTTS is an organisation that has been providing psychosocial support to refugees for over 30 years. We have been fortunate to have a long relationship with Sydney MCS and provide counselling services from the Daceyville office on Fridays.

 

Sessions are confidential and free and an interpreter will be used if necessary. They are open to all people from refugee-like backgrounds to assist in dealing with the psychosocial impacts of the refugee experience.

 

Referrals can be made through MCS staff or directly through STARTTS:

97941900 or the STARTTS website.

 

Volunteer With Us

Sydney MCS recruits, trains and supports volunteers to visit with an eligible resident either in an aged care facility or at home. The volunteer Community Visitor is matched with a Community Resident according to language and cultural backgrounds and possibly other interests.

About the program

The Community Visitors Scheme (CVS) program is funded by the Department of Social Services (DSS). The program serves culturally and linguistically diverse (CALD) residents, who may be isolated by limited family support, language, and cultural barriers.

Sydney MCS recruits, trains and supports volunteers to visit with an eligible resident either in an aged care facility or at home. The volunteer Community Visitor is matched with a Community Resident according to language and cultural backgrounds and possibly other interests.

Visits take place at least once a fortnight for an hour or two. Activities may include conversation, games, watching TV, listening to music, reading, reminiscing or other activities depending on the capacity of the resident.

1. Meeting your match

We will accompany you on your first visit to meet the Resident for the first time. You may then decide whether you would like to continue to visit with this resident at least once a fortnight.

When you are ready to commence visits, you will need to sign an Acceptance of Duties which outlines your role and a Deed of Confidentiality.

2. Training, support and resources

Training will be provided on issues related to ageing, cultural and linguistic diversity as well as staying safe and healthy, ideas for visits, providing feedback, and other helpful resources. The CVS coordinator is available to help with any concerns and will contact you regularly to ensure you are happy with your current arrangement.

As a volunteer, you are eligible for a range of community service courses offered by Learning and Development Training Organisations.

Volunteering opportunities

New Volunteering Opportunities for our Community Visitor Scheme-Join Us!

We are on the lookout for friendly bilingual volunteers to visit our elderly, keep them company and share skills/experiences. This

Apply Now!

Send us a message to apply to become a volunteer.

EVENTS

HARMONY DAY CELEBRATION 2021

A glimpse of Free Community BBQ- Harmony Week special in partnership with Multicultural NSW held on 25.03.2021.Welcome to a multicultural

HARMONY WEEK CELEBRATION

Come and help us celebrate the achievements of Multicultural communities to Australian Society on Thursday 25th March 2021. People can

INTERNATIONAL WOMEN’S DAY CELEBRATION 2021

To mark the International Women's Day, Sydney Multicultural Community Services celebrated the day with morning tea, Henna art, chair yoga

INTERNATIONAL WOMEN’S DAY 2021

You are all invited! It’s a big day for inspiration and change. Join us to celebrate International Women’s Day with
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